Supported browsers & handling timeouts

SmartyGrants is accessed via a web browser, on your internet-connected PC or Mac, anywhere in the world.

What is a browser? A Web browser is a software application used to locate, retrieve and also display content on the World Wide Web including web pages, images, video and other files.

Can I use SmartyGrants on my mobile or tablet device?

SmartyGrants is designed to be accessed from a computer; however it can still be accessed from a mobile device or tablet. While not optimised for these views, you can use your mobile device's zoom in features or set your device orientation to Landscape mode to make it easier to read and navigate.

Compatible Browsers

SmartyGrants is compatible with current versions of the following browsers. We do endeavour to ensure backwards compatibility with previous versions of these browsers where possible, however, there may be limitations.

Google Chrome	Microsoft Edge	Safari	Firefox	Opera

Timeout Session Information

When completing a form via SmartyGrants the 'session length' or 'logout timer' is not indefinite.  For example: if you leave your computer idle for a length of time without saving your work, and then return, the session length may have ended (or been timed-out).

The following is an outline of the time parameters around browser use:

Logout timer: 20 Minutes

What activities will reset the logout timer after you are logged in?

• Navigating between pages within the form

• Saving the contents of a form you are filling out

What happens if the timer expires (reaches 0)?

If you are on any page of the form, you will be shown the login page again. If you successfully enter your login details you will be returned to the page you were viewing.